Recently I purchased Dorcy LED Flashlight in final clearance and came to know that its not working. I immediately called DORCY Customer service. They asked me to send the flashlight picture which I sent them. Here is the picture:
Instead of offering me the new flashlight or alternate (Flashlight was in one year manufacturing warranty) they clearly refused to entertain me and replied:
"you bought it as a final clearance and the light is discontinued. We do not have any stock to give you, sorry but there is nothing we can even substitute."
Thank-you
Christine
Tina Price
Office Manager
Dorcy Canada LTD
1-866-859-2295
Fax 1-905-319-2738
tina@dorcy.com
So I encourage everyone who wants to buy a good flashlight backed by the best customer service not to buy this DORCY brand instead invest in good company like Leatherman's Ledlenser, Fenix or Petzl.There should be more good companies you can try.
But this will be my first and last Dorcy LED Flashlight.Dorcy customer service sucks.
